How Did Virtual Assistants Get Installed In Our Homes And Offices?
Virtual assistants have been incorporated into customer service applications and web pages, including technical support, product sales, or while receiving assistance during a purchase process. We currently experience virtual assistants without knowing it when we communicate with airlines, banks, social networks, insurance, or tourism companies.
Machines (software) are able to incorporate user interaction into their functions and learn about their needs on the fly. They achieve this by recognizing the same user, along with their emotions (joy, frustration, anger, disappointment, doubt) even better than many people by studying not only the tone of their voice but also the posture and gestures.